Wisconsin CNA State Exam 2025 – 400 Free Practice Questions to Pass the Exam

The term that refers to behavior intended to prevent escalating conflict is de-escalation. De-escalation involves techniques and strategies used to calm down a situation that could lead to increased tension or aggression. This approach is vital in various settings, especially in healthcare, where maintaining a safe environment for both patients and staff is crucial. Techniques may include active listening, showing empathy, speaking in a calm tone, and using non-threatening body language to help diffuse potentially volatile interactions.

Other options do not fit this definition. For instance, defense mechanisms are psychological strategies used to cope with reality and maintain self-image but do not specifically address conflict resolution. Dependability refers to the quality of being reliable and trustworthy, which is important but unrelated to managing conflict. Delusions involve false beliefs that are strongly held despite evidence to the contrary and are not strategies for conflict prevention. Thus, de-escalation is the most appropriate term for behavior aimed at preventing conflict.