Wisconsin CNA State Exam Vocabulary Practice

What is the process of exchanging information with others by sending and receiving messages?

1. Conduct

2. Competency evaluation

3. Communication

4. Conflict resolution

The correct answer is: Communication

The process of exchanging information with others by sending and receiving messages is best defined as communication. This involves not only the verbal aspect, such as speaking or writing, but also non-verbal forms like body language, gestures, and facial expressions. Effective communication is crucial in a healthcare setting, as it ensures that care providers and patients understand each other, which is essential for delivering quality care and addressing concerns. In contrast, conducting pertains to carrying out tasks or actions, often in an organized manner, but does not specifically refer to the exchange of information. Competency evaluation is a process used to assess someone's skills or abilities, which is more about measuring performance than sharing information. Conflict resolution involves strategies to resolve disagreements or disputes, which may require communication but is not the primary focus of simply exchanging information. Therefore, communication is the most accurate term for the process described.